Terms of service

Last updated: 12 October 2026

About ElitePCS

These terms apply to purchases from ElitePCS at elitepcs.co.uk. We build custom gaming PCs in the UK and sell PC components and gaming accessories. Our store is hosted by Shopify.

You can contact us at support@elitepcs.co.uk, through our contact form, or by post at ElitePCS, Unit 2, 263 Woodhouse Lane, Wigan, Greater Manchester, WN6 7NR, United Kingdom.

Products and your order

Please review the product description, selected components, quantities, delivery address and total price before paying. For a configured PC, the selected specification and complete PC price are shown before checkout. Contact us if you need help choosing compatible products or checking a specification.

If you need to change or cancel an order, contact us with your order number as soon as possible. If an item becomes unavailable or there is a problem fulfilling your order, we will contact you to discuss the available options. We will not substitute a different product or charge an additional amount without your agreement. If we cannot fulfil the order and no alternative is agreed, we will refund the affected items.

Prices and payment

Prices are shown in pounds sterling (GBP), including VAT where applicable. Your selected products, options and final total are shown at checkout. Standard UK delivery is free.

You can pay using the payment methods offered at checkout. Instalment and other finance options are subject to the payment provider's eligibility checks and terms; the payment schedule and any applicable terms are confirmed by that provider before you agree to them.

Delivery

We offer free, tracked standard delivery on all orders throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland, plus UK islands and dependencies. Estimated delivery is 3–5 working days from the date of order. Tracking information is sent when your order is dispatched.

Please contact us if you need delivery help or if an order arrives damaged. Keep the packaging where possible so we can investigate and help. See our Shipping Policy for details.

Returns and refunds

You can request a free postal return within 30 days of delivery for any product, including custom-built PCs, components and accessories. We accept returns for faults and changes of mind. Change-of-mind returns under our voluntary 30-day policy must be in new condition; this condition does not restrict your statutory rights.

Contact support with your order number to receive a free return label and packing instructions. There is no return postage charge or restocking fee. We process refunds within 1 day of receiving and checking the return; your payment provider may take additional time to display the refund. We do not offer change-of-mind exchanges. See our Refund Policy for the full process and cancellation information.

Warranty and support

PC builds include the Bronze 1-year warranty with collect-and-return, parts and labour cover. Optional Silver, Gold, Platinum and Diamond plans extend PC cover to 2, 3, 4 and 5 years respectively. Components and accessories include a 1-year warranty.

Warranty cover starts on the original purchase date and covers defects in materials or workmanship under normal use, subject to the Warranty Policy. Contact us with proof of purchase before sending an item for assessment. Covered faults may be resolved by repair or replacement. The warranty is additional to your legal rights and does not replace them.

Your consumer rights

Nothing in these terms or our other policies excludes or limits rights or remedies that cannot lawfully be excluded, including your rights concerning faulty, misdescribed or unsuitable goods and any applicable statutory cancellation rights. Our voluntary return period and warranty duration do not set a time limit on your statutory rights.

Privacy

Our Privacy Policy explains how personal information is collected and used when you visit the store, place an order or contact us.

Questions and complaints

For order questions, complaints, delivery issues, returns or warranty support, email support@elitepcs.co.uk or use our contact form. Include your order number and a description of the issue so we can help.

You can save or print these terms for your records. Updates to these terms will be published on this page and will not retrospectively reduce the rights agreed for an existing order.