Refund policy

Last updated: 12 October 2026

30-day free returns on all products

You can request a return within 30 days of delivery for any ElitePCS product, including custom-built PCs, components and accessories. We accept returns for faulty products and changes of mind. The same policy applies to sale products.

Change-of-mind returns under our voluntary 30-day policy must be in new condition. This condition does not restrict statutory cancellation rights or rights relating to faulty goods.

How to request a return

Email support@elitepcs.co.uk or use our contact form. Include your order number, contact email and the item you wish to return. Describe any fault or delivery damage so we can help.

We will provide a free return label to download and print, together with packing and postal instructions and a return reference where needed. Contact us before posting so you receive the correct label and destination. There is no return postage charge or restocking fee.

Our contact address is ElitePCS, Unit 2, 263 Woodhouse Lane, Wigan, Greater Manchester, WN6 7NR, United Kingdom. Use the return address provided with your label and instructions when sending an item back.

Packing your return

Pack the item securely, using the original packaging where possible. If you no longer have suitable packaging, contact us for advice. Original packaging is not a condition of exercising your statutory rights.

Refunds

We process your refund to the original payment method within 1 day of receiving and checking your return. Your bank or payment provider may take additional time to show the refund. Contact us if you need help checking its progress.

Exchanges and faulty items

We do not offer exchanges for changes of mind. You can return the unwanted item under this policy and place a separate order for the item you want.

If an item is faulty, damaged or not as described, contact us so we can arrange the appropriate refund, repair or replacement. These remedies are separate from change-of-mind exchanges. The 30-day voluntary return period does not end your statutory rights concerning faulty goods. See our Warranty Policy for additional warranty cover.

Statutory cancellation rights

Where statutory distance-selling cancellation rights apply, you may tell us that you wish to cancel within 14 days after receiving the goods, without giving a reason, and then have a further 14 days to return them. You may inspect goods as you would in a shop. These rights are additional to our voluntary 30-day return policy, which also covers custom-built PCs.

You can cancel by email, our contact form or another clear statement. You may use the following wording, but you do not have to:

To ElitePCS, Unit 2, 263 Woodhouse Lane, Wigan, WN6 7NR, United Kingdom; support@elitepcs.co.uk:
I give notice that I wish to cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):

Nothing in this policy limits your statutory rights.