When cover starts
Your cover starts on the original purchase date and applies to defects in materials or workmanship under normal use.
From purchaseWarranty
Find out what your warranty covers and how to get help if something goes wrong. Choose your product type below for cover details and guidance on making a claim.
| Warranty plan | Cover length | Warranty details | Upgrade cost |
|---|---|---|---|
 Bronze |
1 year |
|
Included (£0.00) |
 Silver |
2 years |
|
£25.00 |
 Gold |
3 years |
|
£50.00 |
 Platinum |
4 years |
|
£75.00 |
 Diamond |
5 years |
|
£100.00 |
Bronze is included with your gaming PC. Silver, Gold, Platinum and Diamond are optional upgrades with a one-off cost when configuring your PC.
Accessories warranty
Accessories bought separately, such as keyboards, mice, headsets and monitors, include a 1-year ElitePCS warranty. This covers the individual accessory purchased from us.
- Warranty period
- 1 year from purchase
- Cost
- Included with your item
- Covered faults
- Defects in materials or workmanship under normal use
How to make a claim
Contact support with your order number, email address and a description of the fault before returning the item. We will assess the issue and confirm the appropriate repair or replacement for a covered fault.
Check the product listing for any additional manufacturer’s warranty. Bronze, Silver, Gold, Platinum and Diamond upgrade plans apply to complete gaming PC builds.
Get help with your accessories warranty →Components warranty
Components bought separately, such as graphics cards, processors, memory and storage, include a 1-year ElitePCS warranty. This covers the individual component purchased from us.
- Warranty period
- 1 year from purchase
- Cost
- Included with your item
- Covered faults
- Defects in materials or workmanship under normal use
How to make a claim
Contact support with your order number, email address and a description of the fault before returning the item. We will assess the issue and confirm the appropriate repair or replacement for a covered fault.
Check the product listing for any additional manufacturer’s warranty. Bronze, Silver, Gold, Platinum and Diamond upgrade plans apply to complete gaming PC builds.
Get help with your components warranty →1. Your warranty cover
Repair or replacement
If an original part is confirmed faulty because of a covered defect, we will repair or replace it free of charge where practical.
Covered faultsOriginal purchaser
The warranty applies only to the original customer. Proof of purchase is required before any warranty claim can be approved.
Proof required- If a like-for-like replacement is not practical, we may offer an alternative of equal or greater value.
- If the alternative costs more, any extra cost will be confirmed with you before proceeding.
- This warranty is non-transferable and cannot be passed to another owner.
2. What is not covered
- Damage that happens while a product is being returned to us in transit.
- Failure or physical damage caused by misuse, neglect, accidents or liquid damage.
- Issues caused by unauthorised repairs, unsupported modifications or overclocking.
- Claims made after your warranty has expired.
3. Returns criteria
Refunds
Returns for refund are accepted within 30 days from the date you receive the order.
30 daysReplacements
Contact support to arrange a return for a covered fault. We will confirm the replacement after checking the item.
Fault confirmedRepairs
Contact support while your warranty is active so we can assess the fault and arrange a repair.
Contact support first4. Packaging requirement
- Please keep the original packaging in case you need to return an item.
- Original packaging helps protect the PC properly during return shipping.
- If the item arrived damaged and the packaging is not available, contact us and we will advise the next step.
5. How to return an order
Contact usUse the contact page and include your order number, email address and reason for return.
Get an RMA numberWe will issue a Return Merchandise Authorization number if the return is approved.
Use the return labelWe will provide a returns label and explain how to package and send the item back.
ResolutionOnce received, refund or replacement requests are processed on the same day where possible.
6. Processing time and FAQs
How long does the return usually take?
Use the provided return label and the item will usually be returned to us within 5-7 working days.
When is a refund or replacement processed?
Refunds or replacements are processed on the same day as receipt where possible, after the returned item has been checked.
Do I need my order number?
Yes. Please include your order number and email address so support can find your order and issue the correct return instructions.
Can my warranty be voided?
Yes. The warranty becomes void if the warranty period has expired, if unauthorised repairs or modifications are made, or if damage is caused by accident, misuse or neglect.
Need warranty help?
Tell us what is happening, include your order details and our support team will guide you through the next step.