Support
Get help choosing, ordering, upgrading or looking after your ElitePCS system.
Frequently Asked Questions
How long does delivery take?
Estimated delivery is 3–5 working days from the date of order. Tracking is sent when your order dispatches.
What does the warranty cover?
All ElitePCS systems include a comprehensive 3 year warranty covering parts and labour under normal use.
Can I return a custom PC?
Contact support and we will explain your available return options.
Do you help with setup?
Yes, our team can help with setup, drivers and common software questions.
What if my PC arrives damaged?
Contact us immediately with photos and keep all packaging.
Getting help with your gaming PC
Find practical setup and troubleshooting guidance, or contact our UK team with the details needed to investigate your issue.
Where should I start with a PC problem?
Choose the closest symptom in our troubleshooting guide library. It covers setup, display, Windows, performance, networking and hardware. Follow the guide's preparation steps before changing settings or working inside your PC, and stop if you are unsure.
What information should I send to support?
Include your order number if available, the PC or component model, what happens and when it started. Mention recent changes and the checks you have already tried. An exact error message or a clear photograph can help. Use the contact form or email support@elitepcs.co.uk.
Can I get advice before buying or upgrading?
Yes. Tell us your budget, games or applications, monitor specification and any components you already own. For an upgrade, include the motherboard, power supply and case model so we can help check the options.
Where can I find warranty and returns information?
Read the PC warranty terms for cover and claims, or the shipping and returns policy for delivery and 30-day free postal returns. Contact us before sending a product back so we can provide the correct instructions.