Before you begin
Contact ElitePCS to agree the return before sending a PC or component. Confirm the reference, destination, collection arrangement and exactly what should be included. This guide explains preparation and packing; the terms applicable to your order remain in the ElitePCS warranty and returns information.
Use the original packaging when it is complete, undamaged and suitable for the agreed journey. If it is missing or no longer protects the system, tell support before arranging collection. A heavy PC needs packaging designed to restrain it and protect its corners and panels, not only a thin retail carton with a “fragile” label.
For a damaged delivery, follow the damaged-delivery guide before powering on or dismantling anything. Do not pack a leaking, swollen or otherwise hazardous component for ordinary shipment; tell support what you have found.
Work through the checks
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Protect personal data
Back up important files and open a few from the backup to verify it. Record installed applications and any licences you will need after repair. Ask how diagnostic access will be handled. Do not email your main Microsoft account password or put it on a note inside the box. A temporary local test account may be appropriate if agreed, while encryption and repair requirements should be discussed separately.
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Confirm the items being returned
Ask whether the fault requires the whole PC, a particular component or an associated cable or accessory. Do not assume every repair needs a keyboard, monitor, power lead or glass panel sent separately. Remove loose USB receivers, memory cards and detachable antennas unless instructed to include them. Make an item list so that you and support share the same expectation.
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Plan protection for heavy components
A large graphics card can put substantial force on its slot during transport. Ask support whether it should remain fitted with approved internal transport support or be removed and packed separately. Do not improvise by wedging ordinary loose bubble wrap against blades, hot surfaces or delicate connectors. If removal is agreed, follow the exact card and motherboard instructions and use appropriate antistatic protection.
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Protect the case and panels
Shut down and disconnect all external cables. Follow the supplied case and packing instructions. Keep glass away from hard edges and tile or stone surfaces. Use fitted protective end pieces where available, with the correct orientation. Do not tape directly across delicate finishes or leave screws and accessories loose inside the case. Internal transport material must be clearly identified for removal before future power-on.
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Pack the system so it cannot shift
Use a strong suitable box and cushioning around the system. If support specifies double boxing, cushion the inner box within the outer box too. Fill movement gaps without applying excessive pressure to panels or ports. Separately wrapped approved accessories must not strike the PC. Close and secure the packaging using appropriate packing tape; a label does not compensate for inadequate cushioning.
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Photograph and hand over
Take clear photos of the PC’s condition, internal protection if used, cushioning and sealed box. Put the agreed return reference and item list inside without passwords or unnecessary personal documents. Apply the agreed shipping label and remove confusing old labels. Keep the handover receipt or tracking reference. Use the contact route supplied by ElitePCS if collection does not happen as arranged.
What the results tell you
Original packaging is incomplete
Ask support which replacement packing is appropriate before sending the system. Do not assume a box of roughly the same size will protect it.
The GPU is too difficult to remove
Tell support. An alternative agreed packing method is preferable to damaging the card or board during preparation.
A parcel arrives damaged
Keep evidence and packaging, avoid further use where damage may be internal, and contact ElitePCS with photos.
Common questions
Should I send my glass panel?
Follow the return instructions for your case and fault. Do not omit structural or case parts based on another seller’s generic article.
Can I put loose packing inside the PC?
Use only the internal transport method agreed for the build. Loose material can catch cables and fans or fail to support the heavy component properly.
Does this guide create a new return deadline or warranty rule?
No. Check the ElitePCS terms applicable to your order and the instructions supplied for your return. This page explains practical preparation.
When to contact ElitePCS
Contact us before packing if you lack suitable materials, cannot safely secure a heavy GPU or need help protecting data. We can confirm the items, reference and packing approach for your return.
Contact ElitePCS support. Include your order number, the exact symptom and the checks you have completed. Keep passwords, licence keys and recovery keys out of screenshots.
Technical references: ElitePCS shipping and returns · ElitePCS warranty · ASUS heavy-GPU support guidance. Reviewed 27 September 2026.